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MACH-10 Limited Warranty Policy

What is Covered

This warranty covers your vehicle's painted surfaces that have been treated with MACH-10 Paint Protection by an authorized MACH-10 installer. When properly applied and maintained, your vehicle's paint finish will be protected against:

1. Oxidation

2. Loss of gloss

3. UV Damage

4. Acid rain

5. Paint chalking

6. Loss of hydrophobic properties

During annual inspections, the coating's condition, gloss, and hydrophobic properties will be measured as an indicator of coating condition and performance.

How Long Coverage Lasts

Coverage terms are up to Lifetime, when annual service requirements are met. Coverage terminates permanently if annual service requirements are not met.

Coverage Limitations

1. Warranty coverage is limited to the cost of the original ceramic coating application service, excluding any add-ons related to interiors or non-painted exterior services.

2. This limitation applies to all warranty claims, including reapplication after accident repairs

What MACH-10 Will Do

If any treated paint is shown to be adversely affected from exposure to the covered conditions through normal use, as evidenced by a visible loss of paint gloss, MACH-10, regional distributor and/or its authorized installers will attempt to remedy such conditions through reapplication of MACH-10 ceramic coating.

Paint Correction and Pre-Installation Process

Prior to coating installation, we perform a standard one-step polish to enhance gloss and remove minor scratches or swirls. This process typically removes approximately 70% of surface imperfections. For vehicles with more severe paint conditions or for customers desiring higher correction levels, we offer an optional upgrade to a two-step polish that removes approximately 90% of scratches and swirls. A one-step polish at a minimum is required to initiate warranty coverage.

Annual Inspection Requirements

1. Annual Inspections must be performed by an authorized applicator within 30 days before or after the anniversary date of the last service.

2. Annual inspections must be recorded within 30 days.

3. An annual inspection fee will be charged, which includes:

- Interior and exterior service

- Exterior Wash

- Decontamination

- Topcoat application if needed

- Inspection

4. All fees are subject to change and will be determined by the authorized applicator at the time of service.

Evidence of Improper Maintenance

MACH-10 and its authorized installers have sole discretion in determining if a coating has been improperly maintained. Evidence of improper maintenance may include, but is not limited to:

1. Permanent water spots

2. Excessive swirl marks

3. Other signs of neglect or improper care as determined by inspection

Warranty Voiding Conditions and Exclusions

The warranty will be voided if:

1. The vehicle is washed at a contact/brush car wash facility

2. The customer fails to properly maintain the coating according to Mach-10's specified requirements

3. Annual inspection requirements are not met

Additional Exclusions

1. Swirl marks, marring, scratches, scuffs, scrapes, or chips to the painted surface

2. Pre-existing damage or substandard paint conditions

3. Water spots or mineral deposits

4. Damage from incorrect washing techniques or automated car washes

5. Failed clear coat, peeling, hazing, or fading

6. Damage from accidents, vandalism, or natural disasters

7. Damage where the owner has been careless or negligent in maintaining the exterior painted surface

8. Vehicles taken through contact/brush car washes (touchless car washes are acceptable)

Vehicle Eligibility and Requirements

1. Only non-commercial passenger vehicles are eligible

2. Vehicles must remain registered for legal road use throughout the warranty period

3. Vehicles over 3 months old require machine polishing prior to application

Accident and Body Work Coverage

1. In the event of accident damage or body work, Mach-10 will cover the cost of reapplication if insurance does not cover the coating replacement

2. The vehicle must be taken to an authorized applicator for retreatment

3. Coverage for reapplication is limited to the cost of the original service

4. This coverage remains valid only if all annual maintenance requirements have been met

How to Get Service

Contact any authorized MACH-10 installer to report issues covered by this warranty. Claims must be reported within 30 days of discovering the issue.

## Maintenance Requirements

The vehicle exterior must be maintained according to Mach-10's recommendations:

- Wash bi-weekly to prevent contamination buildup

- Dry all surfaces promptly after washing

- Take extra care with mineral-rich water exposure

- Remove any water spots promptly using approved methods

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

Geographical Coverage

This warranty is valid only in the United States and Canada. International customers should contact their local distributor for warranty coverage details.